Frequently Asked Questions

SEARCH FAQ

What are your Office / Store Hours?


Locations: ------------------------------------------------------- Rockaway HUB 117-01 127th Street South Ozone Park, NY 11420 Call / Text: (718) 554-7978 Email: LJHUBRockaway@gmail.com Hours: Monday to Friday 9 am to 7 pm Saturday 10 am to 5 pm ------------------------------------------------------- Jamaica HUB 123-12 Jamaica Ave Richmond Hill, NY 11418 Call / Text: (718) 257-5901 Email: LJHUBJamaica@gmail.com Hours: Monday to Friday 9 am to 7 pm Saturday 10 am to 5 pm ------------------------------------------------------- 101 HUB 106-02 101 Ave Ozone Park, NY 11416 Call / Text: (718) 966-2721 Email: LJHUB101@gmail.com Hours: Monday to Friday 9 am to 6 pm Saturday 10 am to 5 pm ------------------------------------------------------- Sutphin HUB 118-11 Sutphin Blvd Jamaica, NY 11434 Call / Text: (718) 215-9945 Email: LJHUBSutphin@gmail.com Hours: Monday to Friday 9 am to 6 pm Saturday 10 am to 5 pm




What is your e-mail address to print?


Rockaway: LJHUBROCKAWAY@GMAIL.COM Jamaica: LJHUBJAMAICA@GMAIL.COM 101: LJHUB101@GMAIL.COM Sutphin: LJHUBSUTPHIN@GMAIL.COM PDF is the best file format.




Do you Notarize? and how much is notary?


Yes, we notarize for FREE. Monday to Saturday 9 am to 7 pm Saturday 10 am to 5 pm Again, we do not charge for notary.




Where are you Located?


Locations: ------------------------------------------------------- Rockaway HUB 117-01 127th Street South Ozone Park, NY 11420 Call / Text: (718) 554-7978 Email: LJHUBRockaway@gmail.com Hours: Monday to Friday 9 am to 7 pm Saturday 10 am to 5 pm ------------------------------------------------------- Jamaica HUB 123-12 Jamaica Ave Richmond Hill, NY 11418 Call / Text: (718) 257-5901 Email: LJHUBJamaica@gmail.com Hours: Monday to Friday 9 am to 7 pm Saturday 10 am to 5 pm ------------------------------------------------------- 101 HUB 106-02 101 Ave Ozone Park, NY 11416 Call / Text: (718) 966-2721 Email: LJHUB101@gmail.com Hours: Monday to Friday 9 am to 6 pm Saturday 10 am to 5 pm ------------------------------------------------------- Sutphin HUB 118-11 Sutphin Blvd Jamaica, NY 11434 Call / Text: (718) 215-9945 Email: LJHUBSutphin@gmail.com Hours: Monday to Friday 9 am to 6 pm Saturday 10 am to 5 pm




Can I Copy, Fax, Scan to Email at LJ HUB?


Yes to ALL! Color & Black & White Copies Send and Receive Fax - Receive Fax # 866-966-9058 Scan Documents to Email Learn More




What time is the Last Pickup for All Carriers including FedEx, UPS?


FedEx and UPS Pickup window for all location is 4 pm to 6 pm, Monday to Friday.




Where do you ship to via UPS, FedEx & DHL?


We can ship to anywhere in the world with UPS, FedEx & DHL. UPS - Ground & Express (Domestic & International) FedEx Ground, Express (Domestic & International) DHL Express- International only




Do you Accept Pre-Paid Return Labels? Is it Free?


Yes & Yes! We accept UPS and FedEx Return Labels. We do not accept QR Codes. UPS and FedEx Returns are FREE! Please Note: We do NOT accept DHL dropoffs.




Which Carriers do you ship with?


We ship with UPS, FedEx, DHL




Which are Banned items?  (Items you cannot ship)


YOU CANNOT SHIP: Cash and currency. Live animals*. (Edible seafood, such as live lobsters, crabs or other types of fish and shellfish for human consumption, is acceptable, provided the shipper is in compliance with all local, state and federal laws.) Animal carcasses*. (This restriction does not apply to properly packaged meat or poultry products intended for human consumption.) Novelty items, training aids and works of art, Fine art, Fine jewelry, Furs Pornography/obscene material Precious metals such as gold, silver and platinum in the form of bullion, coins or ingots Watches valued over US$1000 Weapons and weapons accessories Bullion and money of every description such as cash, bank notes, coins, currency notes, or currency of any kind Stamps (postage or revenue); vouchers; tokens; tickets of any kind; and credit, debit or cash cards Bump fire stocks and other rapid-fire trigger activators. Ghost guns and other firearms not containing a serial number. Any firearm or other weapon manufactured using a 3-D printing machine. 3-D printing machines designed, or that function exclusively, to manufacture firearms. Lottery tickets and gambling devices where prohibited by law. Hazardous waste. This includes, but is not limited to, used hypodermic needles or syringes transported for sterilization, recycling, disposal or for any other purpose, or other medical waste. Packages that are wet, leaking or emit an odor of any kind. Live insects. Counterfeit goods, including, but not limited to, goods under a trademark that is identical to or substantially indistinguishable from a registered trademark, without the approval or oversight of the registered trademark owner (also commonly referred to as “fake goods” or “knock-offs”). Tobacco and tobacco products, including but not limited to cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha. Marijuana, as defined by U.S. federal law, 21 U.S.C. 802(16), including marijuana intended for recreational or medicinal use and cannabidiol (“CBD”); any product that contains any amount of tetrahydrocannabinols (“THC”), except as set out in 21 CFR 1308.35; and synthetic cannabinoids. Hemp plants, hemp leaves, hemp oil, hemp seed oil and CBD derived from hemp. Any substance that has not been approved for a medical use by the U.S. Food and Drug Administration and also has been listed as a Drug or Chemical of Concern by the U.S. Drug Enforcement Administration, including, but not limited to, Kratom and Salvia Divinorum. Waste or garbage for disposal. Auto parts with fluids in them. Flowers
Fresh food
Gems, cut or uncut
Hazardous materials/FedEx dangerous goods and radioactive materials
Lithium ion and lithium metal batteries
Medical Devices – must verify that the accepting warehouse complies with state requirements/ licensing/permits for distribution of medical devices
Microchips, computer chips, microprocessors, central processing units (CPUs) and mobile telephones
One-of-a-kind/irreplaceable articles such as artwork valued between US$250,000 and US$500,000 each and other single items valued at US$250,000 and higher
Other perishables
Pharmaceuticals (NO MEDICINE). Again, you CANNOT Ship these items.




Do you have Packaging Supplies? Boxes, Bubble & Tape?


Yes, we can Pack & Ship any item for you. Just bring the item in. We have various sizes of boxes, bubble wrap and Tape.




Do you ship Barrels and Bins to Caribbean? Guyana, Trinidad, Jamaica?


Yes we Ship Barrels, Boxes & Commercial Bins to:
Guyana
Trinidad
Jamaica
Barbados
Suriname

Transit Time:
3-4 weeks to the Port
Learn More




Do you offer Mailbox Service?


Yes, we offer Mailbox Service at all our locations: 3 MONTHS FREE TRIAL ($12.99 per month)
Unlimited Any Size Mail & Packages
Receive Mail from All Carriers;
FedEx, UPS, DHL, USPS & Amazon
Real Street Address with Suite #
Email Notifications when your
packages are delivered
Add Family Members For Free!
Just Bring in 2 IDs to Signup Learn More




What type of IDs do you accept to signup for Mailbox Service?


Two Forms of IDs (One photo ID is required) Drivers License, Government ID, Home Insurance Policy, Passport, State ID, University ID, Vehicle insurance / registration card, Voter registration card, Alien Registration Card Armed Forces ID Certificate of naturalization, Current Deed of Trust, Current Mortgage, Please Note: Credit Cards are not accepted as IDs.




How do I Track FedEx, UPS & DHL Package?


You can Track you package HERE Track Your Package




How can I get Free Quote to Ship via FedEx, UPS & DHL?


We can provide you with Free Quote with FedEx, UPS & DHL, please fill out this FORM.




Do you provide Home, Auto & Business Insurance?


Our company LJ Insurance Agency provides Home, Auto & Business Insurance. Located: 127-03 Rockaway Blvd South Ozone Park, NY 11420 Call or Text for Free Quotes - (516) 218-1161 Click Here to Visit LJInsuranceAgency.com




Do you provide Real Estate Services? Buy, Sell & Rent?


Our company LJ Realty Team provides Real Estate Services Buy, Sell & Rent with LJ Realty Team Located: 127-03 Rockaway Blvd South Ozone Park, NY 11420 Call / Text (516) 218-1261 Visit LJRealtyTeam.net




Do you have Toll Free Number for FedEx, UPS, DHL and Post Office?


Yes, direct Carrier Toll Free Numbers are: FedEx Domestic -1 (800) 463-3339 FedEx International - 1 (800) 247-4747 UPS - 1 (800) 742-5877 DHL - 1 (800) 225-5345 Post Office USPS - 1 (800) 275-8777 or 1 (800) 222-1811